Warranty Information
Invasion Micro provides 1 to 3 years of technical support for all systems shipped within the United States, depending on the warranty package purchased. During this time, the customer may call Invasion Micro to speak with a certified technician from Invasion Micro’s build team to assess any issues only with:- The original, unmodified operating system and device drivers
- The original, unmodified computer hardware and components
Support service begins upon the customer’s receipt of the system. Support service covers only those products purchased from and installed by Invasion Micro that are shipped and used within the United States. The technician will provide hardware and basic Operating System software support to resolve operational conflicts only. Technical support does not include software training or support (beyond initial installation) or hardware upgrades.
Due to the complex nature of some computer problems, some system failures cannot be diagnosed by telephone and require the product be returned to Invasion Micro’s facility for further diagnosis and repairs.
Repairs:
Warranty Repair service consists of the following: the customer shall ship the system to be repaired to Invasion Micro and Invasion Micro will ship it back to the customer. Prior written authorization is required or the package will be refused and shipped back at the customer’s expense. Invasion Micro will pay normal ground shipping fees for RMAs (returned merchandise authorization) issued during the first 30 days from the customer’s receipt of the system. Invasion Micro will pay for ground shipping to Invasion Micro’s repair center and for return back to the customer at the original shipping address only. For RMAs issued after the first 30 days, the customer is responsible for shipping charges and shipping insurance to Invasion Micro facilities. Invasion Micro will pay for ground shipping charges to the customer. If the customer requests faster service, the customer will be charged for the difference in the shipping costs at the time the return authorization is originated. When shipping an entire computer system to Invasion Micro, the customer must use the original box and packing materials to ensure its safety. Invasion Micro is not responsible for damage to systems in transit.
If a system is recalled for repair and it is discovered that the problem is not covered under this warranty, Invasion Micro will notify the customer and inform them of service alternatives that are available to them on a fee basis. In this case the customer is responsible for paying all RMA shipping costs.
Data Backup:
To ensure system stability and performance ALL systems returned to Invasion Micro for warranty repair will have the hard drives formatted and original software reloaded. Invasion Micro’s responsibility is limited to re-installing the original operating system and original device drivers only. Invasion Micro claims no responsibility for any lost or missing data on a customer’s computer. The customer is solely responsible to back-up all data files to an external medium prior to service. Service does not include data back-up, data restoration, or data transfer.
Replacement Parts:
If Invasion Micro finds that a part is defective, and you are capable of swapping out the part yourself, we can send a replacement part to you as an advance RMA. The replacement part we send will include a return shipping label so you can return the defective part to us at no cost to you. Advance replacement must be secured by credit card. If the defective part is not returned within 15 days from the time the replacement part is shipped, your credit card will be charged the retail value of the part at the time of shipment. Invasion Micro is not responsible for any damages caused by improper installation of the replacement part. It is your responsibility to know how to safely install the hardware you are replacing, and if you do not have that knowledge or experience, you should not attempt to swap out a part on your own.
STANDARD TERMS OF SALE AND LIMITED WARRANTY AGREEMENT
Invasion Micro warrants Invasion Micro’s products are free from defects in materials and workmanship for a period of one (1) year to three (3) years from the date of invoice to the original customer, based on the warranty duration period selected at the time of purchase. Any implied warranties are limited to one year from the date of purchase and Invasion Micro is not liable for any subsequent damages. The customer will retain the invoice as evidence of the purchase date and the length of warranty the particular system carries, in addition to proof of purchase of optional extended warranty (when applicable). Invasion Micro will repair or replace any part of Invasion Micro’s systems (including the case, power supply, motherboard, processor, RAM, floppy drive, optical drive, hard drive, video card, sound card, modem, network card, mouse, and keyboard) found to be defective under normal use, unless the system has been misused, neglected, or abused as determined by Invasion Micro support staff. Monitors, speakers, printers, and all other accessory items not assembled or built by Invasion Micro are covered by their respective manufacturers’ warranties.
Invasion Micro’s responsibility is limited to repair or replacement, either of which may be selected by Invasion Micro at Invasion Micro’s sole discretion. Invasion Micro makes no claim of suitability for a particular purpose. Additionally, the video card, sound card, modem, and some other components may be covered by the original source manufacturer’s warranty of more than three years for part replacement only, but Invasion Micro’s responsibility shall cease at the end of the Invasion Micro warranty period, and the customer must seek replacement from the manufacturer directly. Removal or addition of hardware inside an Invasion Micro system DOES NOT void the customer’s warranty for the remainder of the unchanged and unmodified computer components, unless the changes or parts damage other components that are covered. This warranty cannot be extended or transferred after the time of sale.
Invasion Micro reserves the right to substitute functionally equivalent new or serviceable reconditioned parts and systems, which are warranted for the remainder of same period as the original defective part. Invasion Micro reserves the right to change the brand or model of a component to one of equal performance or specification when the equivalent is no longer produced or available from Invasion Micro’s suppliers.
Invasion Micro’s Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from damage:
- Caused by failure to provide a suitable installation or operating environment for the product and/or accessories.
- During shipment, other than original shipment to the client if Invasion Micro’s carrier is used.
- Caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids.
- Caused by a power surge or a disaster such as fire, flood, wind, earthquake, or lightning.
- Caused by unauthorized attachments, alterations, repairs, modifications, or foreign objects.
- Caused by accessories.
- Caused by the use of the product or accessories for purposes other than those for which they are customarily used.
- From improper installation or maintenance.
- From failure to clean filters and/or fans.
- Caused by any other abuse, misuse, mishandling, or misapplication of consumer products.
- Caused by accessories or other products or services of companies other than Invasion Micro.
- Caused by programs, data, viruses, or other files.
- Or loss resulting from a failure to back-up data or other files.
Invasion Micro’s Limited Warranty does not cover defects, malfunctions, or failures with the following items:
- Case lighting
- Batteries
Invasion Micro reserves the right to change, modify, or remove, in whole or part any term, section or wording of this document, without prior written or verbal notification.
